CUSTOMER MESSAGE PACK
Free from StegPoint · stegpoint.com

HOW TO USE
Copy a message into your email or messages app. Replace every [field], check the details and make it sound like you. Only send messages relevant to the customer's enquiry or agreed service. Use review requests consistently, without asking for a particular rating.

1. NEW ENQUIRY
Hi [first name], thanks for getting in touch with [business]. I'd be happy to help with [request]. Could you send [one detail you need] so I can suggest the next step? You can reply here or call me on [number]. Thanks, [your name].

2. MISSED CALL
Hi, it's [your name] from [business]. Sorry I missed your call. What can I help you with? If you'd prefer a call back, let me know a time that suits you.

3. REQUESTING DETAILS FOR A QUOTE
Hi [first name], to put together your quote for [service], could you send [photos/measurements/details]? Please include [key requirement]. Once I have that, I'll get back to you by [realistic date].

4. SENDING A QUOTE
Hi [first name], here's your quote for [service]. It covers [brief scope] for [total and applicable tax treatment]. The full inclusions, timing and payment details are in the attached quote. It's valid until [date]. Please reply if you have questions or would like to proceed.

5. QUOTE FOLLOW-UP
Hi [first name], just checking you received the quote for [service]. Is there anything you'd like me to explain or adjust? If your plans have changed, that's completely fine. Let me know and I'll update my notes.

6. BOOKING CONFIRMATION
Hi [first name], you're booked in for [service] on [day, date] at [time and time zone], at [location or meeting link]. Please [preparation step]. If you need to change the booking, contact [details]. Your agreed booking terms are [link or attachment]. See you then, [your name].

7. APPOINTMENT REMINDER
Hi [first name], a reminder about [service] tomorrow, [date], at [time and time zone]. We'll [arrival/meeting details]. Please let us know if anything has changed: [contact details].

8. AFTER THE JOB
Hi [first name], thanks for choosing [business] for [service]. Your care instructions / next steps are [details]. If you have any questions, reply here. If you'd like to share your experience, you can leave an honest review at [review link]. Thanks, [your name].


9. RESCHEDULING
Hi [first name], I need to discuss moving your [service] booking on [original date]. Would [option one] or [option two] suit you? Your existing booking stays in place until we agree a change. Sorry for the inconvenience, [your name].

10. RUNNING LATE
Hi [first name], it's [your name] from [business]. I'm running approximately [minutes] behind for our [time] appointment. My updated arrival time is [time]. Does that still work for you? If not, please let me know and we can arrange another time.

11. CUSTOMER RAISES A CONCERN
Hi [first name], thanks for letting me know about [issue]. I'd like to understand what happened and work through it with you. Could you send [specific detail or photo needed]? I'll review it and get back to you by [realistic time] with the next step.

12. CLOSING AN UNANSWERED ENQUIRY
Hi [first name], I'll close the loop on your enquiry about [service] for now. If you'd like to pick it up later, you're welcome to reply here. Thanks for considering [business], [your name].

CHOOSE THE RIGHT MESSAGE
New request: message 1. Need details: message 3. Quote ready: message 4.
Waiting on a quote decision: message 5. Confirmed booking: message 6.
Day before: message 7. Job complete: message 8. Customer concern: message 11.
Never use a booking confirmation until the booking is actually confirmed.

BEFORE YOU SEND
[ ] All brackets replaced; name, price, date and links checked.
[ ] Promises and response times match what you can actually deliver.
[ ] No private information sent to the wrong person.
[ ] Follow-ups stopped if the person asks you to stop.